Benchmarking Customer Expectations - What’s the Right Yardstick?
Small Business CEO
JANUARY 25, 2010
Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Can they easily get a human on the phone if they need one?
Let's personalize your content