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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

Here is a short excerpt from the introduction: It has been my experience that many companies spend most of their time and budget focusing on selling to new customers and end up neglecting their existing ones. Less than a week later, I received an email from an editor at John Wiley & Sons. It has to ROCK.

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Sales Psychology: The Nutshell Guide to Corporate Schmoozing

The Shrink for Entrepreneurs

BONUS TIP: Budget this extra effort into your original proposal so you don’t end up regretting your excessive helpfulness. within thirty minutes) by sending a quick email thanking them for their time and giving them that file they asked to see. BONUS TIP: End your email with a poignant question. Out-dress your opponent.

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