Books Etiquette Phones Policies 
Stephanie LH Calahan
APRIL 14, 2010
Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University.
The Marq
APRIL 22, 2010
Call to Action Have you ever sat in a meeting or held a conversation with someone only to be interrupted by a phone ringing? One involved a meeting where all four of us placed our cell phones on the table while discussing the business at hand. Because each of the two offenders’ phones rang during the meeting.
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Service Untitled
MARCH 22, 2010
This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Liberal return policy.
Laughing all the Way to Work
OCTOBER 6, 2009
it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them." I finally had a chance to sit down and read your book over the holiday. in my experience. Excellent material! 411 Look Up 411.ca
Service Untitled
APRIL 8, 2010
Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Companies need a united front and have to work front and back offices to become efficient. There was the.
Service Untitled
FEBRUARY 26, 2010
So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?
Service Untitled
FEBRUARY 19, 2010
Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.
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