Books Etiquette Interviewing Survey 
Service Untitled
OCTOBER 20, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction survey reflective of weak economy Cheryl October 20, 2010 Customer Satisfaction No Comments Would you ever think there would be a customer satisfaction survey about soda preferences? What businesses will ultimately survive?
Service Untitled
APRIL 19, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction surveys Cheryl April 19, 2010 Behind the Scenes , Customer Satisfaction , Customer Service , Surveys 3 Comments I used to dabble in some online survey groups to gain experience in identifying customer satisfaction criteria.
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Service Untitled
JUNE 8, 2010
The book emphasizes that satisfying customers is not complicated. Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. The book provides practical information for customer service employees. We’ll Pick You Up.&# You can buy it here.
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Social media is one of them and written commentary surveys are another listening post from each transaction. Lauderdale, we have a small Service Recovery Team that contacts customers who rate us as “poor” in written surveys. This is the final part of the interview with Doria.
Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
OCTOBER 11, 2010
The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.
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