Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 out of 5 [ ?

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2010 Training Skills Social Media 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

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Customer Service Policies Purchasing AT&T 40

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

APRIL 23, 2012

Mr. Shapiro’s organization provides research, training, and consulting services to Fortune 500 corporations on how to improve customer service. Good customer service is good for today. Having a welcomer provide good customer service wil make you return tomorrow.

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Customer Service Payroll Purchasing Phones 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market. .&# Louis market.

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Customer Service Etiquette Clothes Negotiating 40

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. It is quite an experience. At least financially.

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Make or Break Moments

JUNE 9, 2010

I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I’ve bought furniture there before – a dining room set, some end tables, and I’ve been happy with the purchase. That’s him sitting in the new chair. He’s 19. I asked for Chuck and he remembered me.

Customer Service 100

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Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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Credit Card Customer Service 2009 2008 100

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story.

Customer Service 40

Customer Service Travel Training Etiquette 40

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. Enjoyed the read!

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Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

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Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

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Make or Break Moments

JUNE 4, 2010

So have your purchased your name as a URL? It was almost free. I set up a Wordpress.com blog and with the exception of the $9.95 at Name Cheap to buy my name, it just cost me the time it took to put it together. What have you done with it? Share your examples here. I’d love any suggestions for how to make the site better.

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Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

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Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

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Customers Rock!

JANUARY 24, 2012

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Measuring the gains.

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Social Media Verizon Customer Service 2012 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. As a customer – I’m excited. No change. No change in the routine. I think I should be afraid; very afraid.

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Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year !

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Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

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Make or Break Moments

JANUARY 25, 2010

As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they suggesting a second pair purchase? The owner clearly doesn’t care about this store or these customers. We get paid either way.&#

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Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. And you can go from anything from an hour booking a meeting room to usually about three years contract horizon there.

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AT&T Environment Travel Restaurants 247

Make or Break Moments

JANUARY 29, 2010

I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?

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Customer Service 2009 Social Media 2008 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Take a leaf from AirAsia’s book.

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Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 Can this technology even understand some of the subtle nuances that could make a difference to clients and customers in selective companies?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

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Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. What about me?

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Credit Card Customer Service Purchasing Gifts 40

Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

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Customer Service Purchasing Etiquette 2010 40

Andrea Kalli

MARCH 25, 2010

Today, businesses can take less advice from promotion-packed business books and a lot more from historic strategy. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t.

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Social Media Microsoft Outlook 2010 Twitter 100

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# The stores are uncluttered, well-stocked and clean.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Does customer service apply to a freakish situation like this? In a Manhasset store, lights went out during a freak storm.

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Customer Service Etiquette 2010 2006 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Whenever she buys a pair of shoes, she never takes the shoe box home with her because she makes a mad rush to her closet and hides the purchases from her husband (he always complains she buys too many pairs of shoes).

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Customer Service Etiquette Purchasing 2010 40