Blog Etiquette Policies Training 
Service Untitled
APRIL 8, 2010
Service Untitled The blog about customer service and the customer service experience. Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business.
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). B&H places a premium on customer loyalty, which is why they have a liberal return policy.
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Service Untitled
OCTOBER 26, 2010
Service Untitled The blog about customer service and the customer service experience. It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Listen to my complaints.
Service Untitled
FEBRUARY 26, 2010
Service Untitled The blog about customer service and the customer service experience. The Panera Bread establishment in Palm Beach Gardens is attractive and offers free wifi, which is where I am writing this blog post. They offer freshly baked breads, pastries, sandwiches, salads, and soups during breakfast and lunch.
Service Untitled
NOVEMBER 6, 2009
Service Untitled The blog about customer service and the customer service experience. Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc.
Service Untitled
JUNE 15, 2010
Service Untitled The blog about customer service and the customer service experience. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. Employees should be able to voice their opinions and concerns to management without the threat of repercussions.
Loosely Speaking
FEBRUARY 11, 2009
Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. Get Loosely Speaking Products.
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