article thumbnail

Service Untitled» Blog Archive » Credit cards offer extra customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. Just make sure you always read the fine print.

article thumbnail

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Mixing rewards and incentives eat.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. If I did, I would be entitled to an immediate 20% discount off of my first purchase.

article thumbnail

BIG Action Begins With An Action Plan

Office Dynamics

We planned to be completely debt free (student loans, cars, credit cards) by April 2014. Catch up on the BIG Year in Monday Motivators at the blog where every week has been archived for you here. Our family is on a mission to become debt free. We started this journey in January 2013 and we were making really good progress.

article thumbnail

Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Question: Tell me about how you engineer the different types of service for each different card level. How does your organization or American Express think about what a Centurion card member gets or a Platinum card member?

article thumbnail

Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. As an example, my son (who you know as Douglas, the founder of this blog) was recently traveling and stayed at a well-known hotel chain, but was disappointed that the accommodations were less than stellar. photo credit: all of olive.