Service Untitled

OCTOBER 31, 2012

With over two million customers without power because of Hurricane Sandy, is it within the realm of possibilities that we can expect customer service to even scratch the surface of what we need or what we want? These are the same people who left to go home right before the cancellation of public transit.

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Service Untitled

JANUARY 28, 2014

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

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Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Service Untitled

DECEMBER 16, 2011

In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. The consumer no longer will deal with that organization, and the company has lost a customer.

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Service Untitled

AUGUST 7, 2012

In the neighborhood deli, your favorite flavor of coffee cream sits waiting for you in the refrigerator, and at the office supply store the owner knows the brand of your copier and offers you a 10 percent discount because you are a regular customer. So what’s a local merchant to do to cultivate their customers’ loyalties?

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Service Untitled

DECEMBER 1, 2011

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service. photo credit: Hotcouponworld.com.

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Service Untitled

NOVEMBER 22, 2011

Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.” It seems the company could be shooting itself in the foot when charging more at the mall.

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Service Untitled

NOVEMBER 16, 2010

and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

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Service Untitled

DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Don’t just promote your product, but give something valuable.

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Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

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Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Allwork

NOVEMBER 6, 2023

But the flex can also be attributed to other types of workspace, can’t it? So there isn’t good to somebody means so much in different senses to other people. The Instant Office report was fascinating from this year, this of September, and it was all about service and just basic things of great customer service there.

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. ” I couldn’t agree more!

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Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers. So what are you doing today to DELIGHT your customers?

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Eco-Office Gals

JUNE 24, 2013

If you don’t see these options, call customer service and request them, the company may not realize there is a market for it yet. Organic T-Shirts With Your Logo. Sites like ooShirts.com offer organic t-shirts that are great for promoting your business. Encourage Customers to Go Green. Choose Aqueous Coating.

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Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

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Service Untitled

DECEMBER 6, 2013

In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season.

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Eco-Office Gals

NOVEMBER 28, 2010

Granted Eco-Office Gals doesn’t offer anything that you can wrap up pretty and slap a bow on, but there are a few deals coming out for Cyber Monday that I would be crazy to keep to myself! Don’t forget! HostGator HUGE Discounts. I couldn’t have asked for a better company to host my site.

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Eco-Office Gals

DECEMBER 23, 2012

But aside from reaching out to new customers through these popular online and mobile platforms, you may be interested to know that they are a virtual wellspring for promotions. So don’t hesitate to seek out promotional options that meet your green sensibilities. Customer service. Social networking. Coupon codes.

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Make or Break Moments

JANUARY 11, 2010

Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? No, but it is all of those little details that add up when the customer thinks back on how the experience MADE THEM FEEL. How do you make your customers feel? So I just wonder how your customers feel today.

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Eco-Office Gals

JANUARY 14, 2013

Yep, in the spirit of doing what so many other companies are (becoming eco-friendly), Starbucks kicked off the New Year, in part, by introducing reusable plastic cups to their customers. For a while now, they have been offering a 10-cent discount to customers who brought in their own (reusable) cups for refills.

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Service Untitled

MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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The Small Business Blog

JUNE 20, 2010

Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. Offer deep discounts to show them that you are genuinely there to help them succeed. It doesn’t help to rip them off if you want a long-term relationship. You want a little more.

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Service Untitled

JANUARY 13, 2012

Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. The previous rewards card offered a free drink for every 15 transactions and a discount on filter coffee. Building customer goodwill by giving back There’s a huge Internet buzz today about a Google Android.

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Clients don’t want to know, and it makes them uncomfortable. Learn as much as you can about your client’s business. Clients appreciate this.

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Service Untitled

SEPTEMBER 4, 2013

Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.

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Service Untitled

JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. This isn’t just an isolated case either.

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Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Only one in five people valued good service over the quality of food.

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Customer Service Restaurants 2010 Etiquette 40

Service Untitled

JUNE 16, 2011

A successful organization must anticipate customer wishes, provide fast service, and dedicate themselves to acknowledging each returning customer. While unpacking after my recent move, my assistant counted nearly 200 discount cards that I have accumulated these last few years. Can we increase customer loyalty?

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Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Service Untitled

SEPTEMBER 17, 2012

Even negative feedback can help to bring about customer loyalty. When a product fails or a service isn’t to a customer’s satisfaction, a company’s reputation is out there “laying on the line.” Make sure the mistake isn’t repeated. Offer reward programs for loyal customers.

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Service Untitled

NOVEMBER 3, 2010

According to Strativity Group Customer Experience Management, which provides customer experience services, a recent Sydney, Australia study found 48 percent of executives increasing their investments in customer experience over the past three years by at least ten percent. The office staff follows up on customer service.

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Practically Perfect PA

NOVEMBER 25, 2014

We had decided that they best way to get to all of our appointments was by cab so you can imagine my dismay when I couldn’t for the life of me hail a cab. Not to mention that my boss didn’t like the tube so you can imagine how he felt about bicycles. GetTaxi Corporate Accounts. Here’s what you need to do: 1.

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Service Untitled

JUNE 23, 2011

In Arizona, at the Oro Valley Public Library, customer appreciation cards are given to everyone when they make a purchase at one of the bookstores for more than $5. Customer appreciation day at a Silver City t-shirt store in Las Vegas is giving 10 percent off on all purchases and handing out bottled water and snacks to all customers.

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Service Untitled

APRIL 12, 2011

The more answers you can provide on your website, the easier it will be for customers to understand your policies, but remember that competition is keen for online businesses, and you will want to compare your policies with your competition. Don’t make excuses. Communicate with your customers. Offer relevant information.

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Service Untitled

JULY 5, 2011

There are, however in this alleged perfect world of online shopping, distinct disadvantages that all brick and mortar retailers can take advantage of to increase their businesses while building customer loyalty so these very same customers will want to return to your store at a specific street address. photo credit: besopha.

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