Success
JANUARY 18, 2024
The proliferation of social media platforms such as TikTok , Instagram and Facebook has extended the reach of grassroots efforts, enabling messages to “go viral” and reach a global audience. Social media also serves as a customer support hotline, enhancing customer service and resolving issues efficiently. “We
Success
JUNE 8, 2022
It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. If you’re a consumer-facing company, then the biggest platform size in terms of reach are Facebook and YouTube,” she says.
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Service Untitled
MAY 21, 2013
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.
Service Untitled
SEPTEMBER 16, 2013
This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?
Service Untitled
JUNE 21, 2011
Now that I’ve had some time and advice on how to fight one’s way through the telephone robotic customer service conundrum, I can always refer to Get2Human.com, GetHuman.com, or Fonolo.com. Use Facebook and Twitter to fight back. Don’t be rude once you get a live person.
Customers Rock!
JANUARY 24, 2012
44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates. They do this by looking at how many visits to their website (via Facebook) result in a sale, thus measuring their return on using social media as an engagement tool.
Make or Break Moments
MAY 7, 2010
McLellan, who heads McLellan Marketing Group, a Des Moines, Iowa advertising agency, has been writing DrewsMarketingMinute.com for several years. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.
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