Remove Agencies Remove AT&T Remove Customer Service Remove Purchasing
article thumbnail

Finding a real person when contacting customer service

Service Untitled

Please don’t hang up.&# Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Of course that didn’t happen, and so the maze of hitting buttons and frustration began; I just wanted someone to help me with my problem.

article thumbnail

TSA suffers the slings and arrows of the worst customer service

Service Untitled

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. Within the airline industry, the marks for whom is doing it better for passengers may have seemed significant, but let’s face it, the airlines industry doesn’t really care how we feel.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Finding ROI in your social media initiatives doesn’t have to be imaginary. 44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates.

article thumbnail

Introducing the SUCCESS 125

Success

So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer. But this is not where her journey began. Now, her team—also the No. Dave Conord.

Mentoring 312
article thumbnail

Take Assumptions Out of Customer Listening

Service Untitled

At first glance, it seemed like a really nice enough service enhancement. But something teased at the edge of his service vision. Then, he asked the housekeeping staff assigned to the concierge level what they were hearing from the guests on the floor–what was the most requested item that they didn’t have.

article thumbnail

Small Business world News Round-up - 2009/10/27

The Small Business Blog

Benefits of a Business Website Hosted By WinWeb : Even today over 70 % of SMEs don’t have a business website. At the same time over 60 % of all high street purchases are researched online. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."

2009 100
article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

So when I see someone come out and make a false statement that I know isn’t accurate, I can’t help but get a little angry at that “expert”. They don’t have to like the person they’re buying from. Many people don’t even care. People buy from people they don’t like every day.

2010 40