Administrative Professionals Assertiveness Learning Social Media 
The Office Professionals Place
MAY 21, 2010
I will communicate effectively and assertively so that there is a clear understanding of what is required and requested. I will interact with co-workers, clients, and upper management with professionalism. I will continue to improve and enhance my professional development. I will seek results and be detail oriented.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. ’ Being the professional that you are, you will continue to be cordial, you have been taught a valuable lesson, learn from it and move on. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings.
The Office Professionals Place
MAY 11, 2010
You may have to agree to disagree, but at least you will have expressed your thoughts in a professional manner and you will still have a job. Be assertive, state your case, and give and ask for solutions. Learning how to diffuse a negative workplace situation can be difficult, but we need to start with ourselves. Truth Hurts.
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