Remove 2014 Remove Customer Service Remove Learning Remove Phones
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The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. Craig cites this example: A client was about to sign a contract but suddenly wanted a price cut without a reduction in service.

2014 264
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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

This week we will say goodbye to 2014 and welcome a new year. If you don’t realize the majority of your visitors are stopping by on their smart phones, you may not be offering them a responsive design in order to give them the best experience. That means listening to those people and learning how to make them happy.

2015 100
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Why I think we should kill multitasking.

Office Dynamics

As recently as November 8, 2014, an article appeared on Forbes.com about new studies that showed multitasking can ruin your career and brain. Bottom line: You can actually be less effective, create mistakes, feel less happy and are less customer-service oriented. Learn more and register here. Lowers your IQ.

2014 100
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Reader Mail: 7 Perspectives on Perfectionism & Making Mistakes

Musings of a High-Level Executive Assistant

2014 was an extremely busy and super fun year! I do agree that the longer one is an EA or any admin/customer service type role, the more specialized it is. 7 Perspectives on Perfectionism #1) I have had many many amazing bosses, male and female, and this is what I’ve learned. Hello, new and returning readers!

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29 Beautiful Stories That Will Restore Your Faith in Humanity

Success

Months passed and she noticed his lighthearted manner with customers or the occasional friend in town, Stuck behind a digital highlight reel, it was nearly impossible to spot the thorn in his crown. He started with his wife, Dawn, and has been doing it alone since her death in 2014. foster care system for over 20 years. Secret Santa.

2017 279