Remove 2014 Remove Customer Service Remove Email Remove Phones
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The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?

Success

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. This article was published in December 2014 and has been updated. Lynch responded that she had, but had added a few extras.

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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

This week we will say goodbye to 2014 and welcome a new year. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Customer Service Goes SOCIAL. Most of them were business trends for 2014 as well. Being CONNECTED. What about marketing in 2015?

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How to Create the “VIP Experience” for Your Clients with a Welcome Packet

Office Organization Success

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

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Reader Mail: 7 Perspectives on Perfectionism & Making Mistakes

Musings of a High-Level Executive Assistant

2014 was an extremely busy and super fun year! Dear KJ, Thank you for this great email. I thought it was the perfect topic to tackle which is why I chose your self-aware, not quite-a-question email. I do agree that the longer one is an EA or any admin/customer service type role, the more specialized it is.

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