2012 Customer Service Social Media UPS 
Customers Rock!
JANUARY 10, 2012
A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents.
Service Untitled
JULY 2, 2014
The emotional manipulation factor has been all abuzz this past week after the published results of a January 2012 subliminal study by Facebook was revealed in the Proceedings of the National Academy of Sciences. We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Small Business Blog
JUNE 4, 2013
Business Advice Business Marketing Customer Service Marketing/PR business advice customer care Facebook small business tips Social media for business'
Stephanie LH Calahan
AUGUST 20, 2012
I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. They gave one business day to come up with a plan. AudioBoo [link].
Customers Rock!
MAY 10, 2012
I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual. Good News for Social Customer Service.
Office Dynamics
OCTOBER 15, 2014
Then out of the blue, the topic crops up at work or at your kid’s school. Eerily, you happened to have just picked up a book two weeks prior, again, dissecting the same issue. The topic then came up at my Sunday women’s circle as one after another person shared their respective concerns about feeling lost. It’s a message, folks!
Service Untitled
JULY 17, 2013
For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?
Expert insights. Personalized for you.
100 
Let's personalize your content