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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. I do more than 700 phone calls, not emails, to clients on their birthdays each year.

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Why India Is a Rising Star Among Exporting Nations

The Small Business Blog

The average Indian factory worker was paid about 90 cents an hour in 2011, among the lowest rates in the world. At the same time, government policies aimed at boosting economic growth make India an up-and-coming exporting nation. percent between 2006 and 2011. South Korea and Taiwan. Small businesses in the U.S.

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A day in the life: Saba Ali, Royal Academy of Dance

Practically Perfect PA

I also act as the central point of contact for both Directors which might include meeting clients/suppliers, telephone liaison and managing emails whilst they are away. I’m usually woken up by my two cat’s way before the alarm clock goes off, so my morning is usually cleaning out their trays, feeding them and then getting myself ready.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk per cent in April 2011 has angered small business owners. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

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10 Tips to Get Your Office Organized

Productivity Bits

Copyright © 2011 Marlon Ribunal. In order to organize these papers, set up a box where each document type can be placed on your desk. It is important to clean your office area every day so that you don’t end up with enormous mess within a couple of months. Tip #8: Don’t Pick Up Promotional “Stuff”.

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. Meeting other assistants who work near by, who share the same suppliers, hotels, restaurants etc. First up we have the Edinburgh PA Network. It is brilliant!

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Customer Service Hell

Catch Friday

There's something electrifying about a shocking experience I had today when I decided to pay EDF, an electric utility supplier in the UK - anyone would think that ringing to pay a bill would be so easily - but it's not - not at all! nous we are the world's biggest electricity company and we have - OMG they still haven't answered the phone.