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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

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All work and some play: the rise of the ‘Bleisure’ travellers

Practically Perfect PA

There’s also something particularly poignant about sitting down to a table set for one in an unfamiliar restaurant amid the sound of strange accents and clinking glasses. Which of us could admit to having Facebook minimized in another window while toiling away at an excel spreadsheet during office hours?). ‘I

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AZVAs Podcast 4: Professionalism In and Outside of the Office

Loosely Speaking

Tara and I took this episode’s theme to heart and made sure that portions of it were recorded in numerous locations: her office, my office, a local restaurant, and in Phoenix Arizona. (Scroll down to read more about our sponsor.). While we were out and about we had a terrific time and hope you’ll enjoy the varied locations, too.

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Inside the Edinburgh PA Network

Practically Perfect PA

One of the reasons I started Practically Perfect PA back in 2011 was because I wanted to create an online community for assistants. Meeting other assistants who work near by, who share the same suppliers, hotels, restaurants etc. Facebook: www.facebook.com/edinburghpa. It is brilliant! How did you promote the network?

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Back to the basics for customer service

Service Untitled

Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I didn’t have the receipt, and never did return to Macy’s for years after that and had no recourse at the time; there was no Twitter and no Facebook either.