2010 Etiquette Learning Training 
Laughing all the Way to Work
JANUARY 19, 2009
© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. 5, 2010 at 12 p.m. Lets enjoy our day together.©
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
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Eat Your Career
AUGUST 9, 2010
Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition. I hear you.
Laughing all the Way to Work
JULY 1, 2010
© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? I have been on some interactive sites where assistants ask questions and get answers and I learn from them as I have some of the same questions. Lunch n learns are also a good way to learn from each other.
Laughing all the Way to Work
AUGUST 15, 2009
© Copyright Patricia Robb 2010 16 August, 2009 Warning! Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. 5, 2010 at 12 p.m. Lets enjoy our day together.© Incoming text message. There used to be a t.v.
Service Untitled
OCTOBER 12, 2010
Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?
Laughing all the Way to Work
FEBRUARY 7, 2010
© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. Yes, I did mean "awry" and not "array" thanks for pointing that out and glad you are paying attention :) Patricia February 13, 2010 Louis said. But, as I learned the hard way it doesn't work on all systems.
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