Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

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Customer Service Etiquette 2010 2006 40

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SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. It’s not over yet; the hypersensitive press and public are waiting.

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Customer Service Postal Service 2010 Finance 40

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JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. Remember train, train, train.

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Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. photo credit: avlxyz Possibly Related Posts: Panera Bread 2010 “25 Customer Service Champs&# Panera Bread is a casual restaurant that owns and franchises.

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Customer Service Restaurants 2010 Etiquette 40

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction survey reflective of weak economy Cheryl October 20, 2010 Customer Satisfaction No Comments Would you ever think there would be a customer satisfaction survey about soda preferences? You can follow any responses to this entry through the RSS 2.0

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Customer Service 2010 Etiquette 2006 40

Service Untitled

AUGUST 10, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives A customer service lesson from a JetBlue flight attendant Cheryl August 10, 2010 Angry Customers , Customer Service Experience , Specific Companies No Comments A JetBlue flight attendant made all the headlines yesterday when he freaked out on a passenger.

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Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

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Customer Service Skills 2004 Etiquette 40

Service Untitled

AUGUST 12, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

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Customer Service Purchasing Etiquette 2010 40

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MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

Service Untitled

JANUARY 18, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives When someone complains in the real estate business Cheryl January 18, 2010 Angry Customers , Customer Satisfaction No Comments There’s going to be a time in one’s real estate career that someone is going to be unhappy.

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette Confidence 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ Service Untitled The blog about customer service and the customer service experience. ’ Branding used to be just associated with a company logo or a business card, but that was 20 years ago.

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Customer Service Etiquette Social Media 2010 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Service Untitled The blog about customer service and the customer service experience. Resolve my problem.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 4, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Keyboards Etiquette Phones 40

Service Untitled

SEPTEMBER 23, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Social Media Interviewing Etiquette 40

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OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

MAY 26, 2010

Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.” Fast forward to 2010 and he’s now watching it grow past 100 stores – in spite of today’s challenging economy – as new franchise owners get on board with the company’s fabulous philosophy.

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Service Untitled The blog about customer service and the customer service experience. The widespread criticism brought considerable damage to Toyota’s brand reputation. That has been the lowest rank for Japanese car makers in 24 years.

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

APRIL 2, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2006 2009 40

Service Untitled

JANUARY 29, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 20, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2006 2009 40

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MAY 27, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette Medical 2010 40

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

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Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 8, 2010

Included in the training were steps to turn angry customers around. Service Untitled The blog about customer service and the customer service experience. What could we have done to improve our service? What do you think we do especially well? You don’t have to be perfect; you just have to handle problems promptly and appropriately.

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Customer Service Staples Etiquette 2010 40

Service Untitled

MARCH 2, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Wachovia delivers positive customer service Cheryl March 02, 2010 Customer Service Experience , Employees , Little Things, Big Differences , Specific Companies 1 Comment Every bank gets their fair share of criticism.

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Credit Card Customer Service 2004 2008 40

Service Untitled

APRIL 22, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service International Etiquette 2010 40

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APRIL 14, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

MAY 15, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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USPS Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 25, 2010

For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Service Untitled The blog about customer service and the customer service experience. Social Customer Service – A completely different animal? Networking.

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Social Media Customer Service Etiquette 2010 40