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AUGUST 10, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives A customer service lesson from a JetBlue flight attendant Cheryl August 10, 2010 Angry Customers , Customer Service Experience , Specific Companies No Comments A JetBlue flight attendant made all the headlines yesterday when he freaked out on a passenger.

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Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

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Customer Service Skills 2004 Etiquette 40

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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USPS Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

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Customer Service Travel Etiquette 2010 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

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Customer Service Etiquette Purchasing 2010 40

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MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Take the example of an internet shoe company.

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Customer Service Etiquette 2010 Salary 40

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APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette Confidence 40

Service Untitled

JUNE 14, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Accountability in customer service Cheryl June 14, 2010 Behind the Scenes , Employees , Little Things, Big Differences 2 Comments Accountability in customer service is our ability to account for our business actions and decisions.

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Customer Service Etiquette 2010 AT&T 40

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MAY 20, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Patient satisfaction and customer service Cheryl May 20, 2010 Customer Service , Proactive 1 Comment Dealing with angry patients and their families can be extremely difficult. And learning to not take it personal is critical to remaining objective and empathetic.

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Service Untitled

SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! Service Untitled The blog about customer service and the customer service experience. The unspoken is someone manning the live chat. I recently had an experience with a live chat that was not very good and disappointing at best.

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Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

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Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 11, 2010

Isadore Sharpe Terry died the following year, but not before he learned his dream had come true. Service Untitled The blog about customer service and the customer service experience. Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten.

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Customer Service Travel Training Etiquette 40

Service Untitled

MARCH 24, 2009

Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Once people are done waiting in line, Disney fills seats with ease and makes sure that it guests know exactly where to go. Employees are everywhere.

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Customer Service Etiquette 2006 Holidays 40

Service Untitled

AUGUST 26, 2010

We created new structured development opportunities and clearly defined career paths for our customer care professionals so that they are gaining more and learning more as they progress in their role. Question: What are hiring processes like from application to when they start the learning process?

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. Service Untitled The blog about customer service and the customer service experience. Analytical : Introverted, project driven, and makes decisions based on facts. An example of this “Thinker&# would be Dr. Spock from Star Trek.

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Customer Service Interviewing Training Expenses 40