Small Business CEO

DECEMBER 28, 2009

We’re nearing the end of 2009 and in looking back, we’ve had a wonderful year. To close out the year, I’ve decided to highlight 25 of our most popular articles from 2009. Social Media. Social Media. Social Media Strategy: Free Is Nice, But Is It Good For Your Business?

2009 40

2009 Social Media Credit Card Twitter 40

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Countless reports and case studies have proven this linkage. Image credit: TommL ).

Social Media 100

Social Media 2007 2008 2009 100

Make or Break Moments

JUNE 1, 2010

Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers. People buy from those they like and trust – not those who sneer or seem to reject them with their lack of interest.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&#

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

AUGUST 26, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, August 26, 2009 What Can We Learn From the Bad Job Market? A survey by SnagAJob found that four in 10 workers who had been laid off found their job loss to be a blessing in disguise.

Learning 100

Learning 2009 Social Media Networking 100

The Small Business Blog

NOVEMBER 23, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

JUNE 8, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? However, a recent survey revealed that only a third of businesses recognised this. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 4, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Late Payment, Headache For SMEs : A Survey carried out by Barclays in Wales found that 48% of Welsh SMEs experience problems with late payment.

2008 100

2008 UPS 2007 2006 100

Service Untitled

OCTOBER 25, 2010

The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

On The Job

DECEMBER 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, December 1, 2009 Will This Tough Job Market Change Generation Y? Roberta Matuson www.yourhrexperts.com December 1, 2009 10:51 AM Anita said. December 1, 2009 6:43 PM Anita said.

2009 100

2009 Self Esteem AT&T Skills 100

The Small Business Blog

OCTOBER 11, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Carl from Paid Surveys Said on October 23rd, 2008 at 2:19 am This is a truly inspiring story. You want the whole tree." 1 week ago More updates.

2008 100

2008 2009 2007 2010 100

The Small Business Blog

NOVEMBER 13, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I put together a 10 question survey that I had planned to accost passers by with outside the few foreign wine boutiques as well as restaurant owners.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

MAY 31, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Sreekumar J Said on November 27th, 2009 at 5:54 am “…Enterprise Software is no longer the luxury of large corporations&# well said.

2006 100

2006 2007 2008 2009 100

Productivityist

SEPTEMBER 11, 2015

I have also learned how to survey my readers and understand their specific career challenges. Example : I was new to the financial services industry in 2009 and found some of the terminology unfamiliar. It could be customer satisfaction surveys, customer order data or social media data. Problem-based Learning.

Microsoft Excel 40

Microsoft Excel Negotiating Learning Skills 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. September 21, 2009 Patricia Robb said.

Fax 100

Fax Time Zones IAAP 2009 100

Men With Pens

DECEMBER 13, 2009

Henri ( @henrijunttila ) December 14, 2009 at 3:33 am I don’t even have a degree, but after reading this it feels like I do. How to Overcome Procrastination Reply Bothersome Words ( @BothersomeWords ) December 14, 2009 at 5:12 am Long-time lurker, first-time commenter here. 69 Responses to “Is Your Education Useless?&#

2009 40

2009 AT&T Learning Resume 40