The Small Business Blog

DECEMBER 7, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Interview with Steve Pritchard from hiremyparents.com Pre Budget Report: Labour Darling Plays Class War Trump Card » « Previous Entries This entry was posted on Tuesday, December 8th, 2009 at 8:00 am and is filed under SME News Round-up.

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The Small Business Blog

NOVEMBER 16, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 14, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Winners – Small Business Quote of the Week Ethics – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, December 15th, 2009 at 8:00 am and is filed under SME News Round-up.

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The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

NOVEMBER 30, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008.

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The Small Business Blog

OCTOBER 26, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.

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Make or Break Moments

JANUARY 1, 2010

This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Using the three word system forces you to narrow your resolutions or goals for the year down to one word a piece -something you can remember, like a mantra. And I was successful! Last year I selected three words, which were Bite, Charge and Follow-Up.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

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Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Make or Break Moments

SEPTEMBER 3, 2010

“What about those check verification systems that Wal-mart, The Gap, Cutco and so many other national retailers have adopted. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# Sounds like a personal problem. You get your money right away,&# I offered.

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Stephanie LH Calahan

JULY 1, 2011

  You might need a CRM system too.   CRM stands for Customer/Client Relationship Management.    In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more. 

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Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship?

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Make or Break Moments

JUNE 24, 2010

I have one child in the school system and she participates in many extra activities, most of which we now pay for as we go. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of… well, I don’t know that we ever knew.

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Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. Again, we are back to human interaction and BUILDING CUSTOMER RELATIONSHIPS.

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Make or Break Moments

FEBRUARY 16, 2010

They partner with the teachers in our school system and have all of the books at great prices. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? .&# And EVERY SINGLE TIME The Learned Owl has been there for me.

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Make or Break Moments

APRIL 23, 2010

Jo-Ann developed this scholarship as a tribute to her children, now grown and in college, and as a way to give back to the school system that had served her family so successfully. The forms included teacher recommendations, grade point average and their class standing.

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The Small Business Blog

JUNE 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

NOVEMBER 6, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

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Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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The Small Business Blog

JUNE 4, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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The Small Business Blog

NOVEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Opinions – Small Business Quote of the Week » « Previous Entries This entry was posted on Friday, November 20th, 2009 at 12:08 am and is filed under WinWeb. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy.

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The Small Business Blog

MARCH 24, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Good Customer Service Can Go A Long Way Top 5 Tips for Training Employees on a Budget » « Previous Entries This entry was posted on Wednesday, March 24th, 2010 at 5:58 pm and is filed under SME-Blog. Not policy. Great blog.

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The Small Business Blog

JUNE 10, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk WinWeb’s One-Stop-Shop Business Services For Freelancers, Home Business & Small Office. This is just one service aimed at making you focus on your business and not on your admin. Hika Said on November 23rd, 2009 at 5:47 am nice article.

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The Small Business Blog

JUNE 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make it easy for customers to get in contact with your business, via email, telephone or ’snail mail’ Respond promptly. Your customer service must be top-notch. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

DECEMBER 18, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ethics – Small Business Quote of the Week by Stefan Töpfer on Dec 19, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

AUGUST 6, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

DECEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Christmas – Small Business Quote of the Week by dave on Dec 29, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 13, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Ideas – Small Business Quote of the Week by Stefan Töpfer on Nov 14, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 28, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! External Links External Links SynergyOne.co.uk

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