Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. We do not track customer complaints in order to identify trends.

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Make or Break Moments

AUGUST 25, 2010

Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person. What policies or procedures do you have in place for telephone answering? When callers do reach a real person – what is the tone of voice? What do they say?

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Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. Jay explained that from a customer perspective – do not disturb – means no knocking on the door or calling about towels.

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Make or Break Moments

DECEMBER 18, 2009

I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I limped out of there bordering between anger and tears over a stupid exercise.

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The Small Business Blog

MARCH 24, 2010

A lot of policies were focused was on helping small businesses with a “£2.5 However, these headline grabbing, unsubstantial and inflated promises hide many policies that will place a huge strain on SME’s. Not policy. Richard Frank Said on March 29th, 2010 at 5:30 am Good customer service will go a long way.

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The Small Business Blog

AUGUST 1, 2010

Make certain that you have strong, unconfusing policies on employment. A good recordkeeping policy is essential. A good record-keeping policy is essential. These must be well communicated to employees and strictly enforced. Stay within legal guidelines regarding employment. Select employees carefully during the hiring process.

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The Small Business Blog

MARCH 7, 2010

Include policies on issues such as discrimination & discipline so that your position is clear and in writing. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

MAY 13, 2010

Policies, recessions and unemployment aside, people lost faith in him and the moment that happens, whether you are a businessperson or a politician, you are in trouble. On Monday, Gordon Brown the British Prime Minister announced that he is to step down as leader of the Labour party. What was his main problem? Digg Furl Netscape Yahoo!

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Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Staying in touch with the customers. Focusing on management.

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Office Organization Success

AUGUST 17, 2009

Whether you’re a coach, VA, or other service professional when you work one-on-one with your high-end clients you need to develop the “VIP experience” so that your clients feel that they are more than “just another client”. Policies & Communications: this part is important because it sets the boundaries for your business.

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Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. The environment is respectable.

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The Small Business Blog

AUGUST 7, 2007

Many politicians will have you believe that the current up-rise in personal and small business activity is due to their policies, that is b s *, it is due to the greatest platform for entrepreneurial activity to date – the internet and related technologies. Anyone between the ages of 13 (apparently) and 81 (?) Be very realistic.

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The Small Business Blog

APRIL 21, 2008

To avoid misunderstandings and conflict from the beginning it is best if you set down a clear and consistent policy favouring the dominant culture. Ignoring the culture of the target- If you underestimate the importance of culture then you are likely to experience some clashes, as no two companies will ever seamlessly fit together.

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The Office Professionals Place

AUGUST 13, 2009

Thursday, August 13, 2009 Self Defense for Admins We are soldiers for the office. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Lets grow together! Great post, Dewoun!

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IAAP Filing Administrative Professionals Skills 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. No matter if you get the most basic service or one that costs exactly the minimum service charge, you have to pay that minimum service charge if you want them to do any work for you.

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The Small Business Blog

NOVEMBER 7, 2007

That is worrying, since it could indicate a serious shift in Apples customer care policy and/or capacity. I’m not complaining about the technical problems, even so I had better service from Apple in the past, but the total lack of interest in the problem Apple return policies have created.

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The Small Business Blog

OCTOBER 2, 2007

4, 2007) The Boring Made Dull Said on November 9th, 2007 at 3:47 am Economics and Social Policy – XXXVII archives submit postWelcome to the November 8, 2007 e … THE SMALL BUSINESS BLOG » Blog Archive » New Small Business Startup Idea: Virtual Import/Export Assistant Said on November 13th, 2007 at 12:57 pm [.]

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The Small Business Blog

OCTOBER 1, 2007

he sold policies out of the trunk of his car for many years. PAYweb Small Business Payroll Said on February 23rd, 2009 at 6:29 pm Great article, and very interesting comments. Abu Reels Said on July 1st, 2009 at 5:44 pm I guess I am a “bootstrapper&#. My uncle starting an insurance business this way.

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The Marq

DECEMBER 17, 2009

Keep in mind, the whole process took me about a week, with three visits to the T-Mobile store and a couple of calls to T-Mobile customer service to decide on a new plan. This left no question in my mind that I wanted to get the CLIQ. I’ve taken you through my process of selection at a very high level. TheMarq.com.

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The Marq

OCTOBER 26, 2009

Nevertheless, likely you now see the speed of information delivery, as well as the targeted nature of it, is what we, as business people, can take advantage of to deliver better customer service, improve our products or services, and more easily attract customers eager and willing to spend with us. TheMarq.com.

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The Marq

JUNE 7, 2010

He almost achieves this by sharing stories of how his employees and coworkers put to practice the idea of over-delivering on customer service, even to complete strangers in supermarkets. Nevertheless, I was hungry for more. This apparent vacuum may be intentional. TheMarq.com. All rights reserved.

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The Small Business Blog

NOVEMBER 10, 2007

The customer support issue, I think is very serious – especially as it makes you feel very helpless. Should this be policy – they are in trouble. colleague, Stefan Töpfer, at the Small Business Blog, has been having a tremendously hellish experience with Apple customer service. Hope you get it sorted out.

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Men With Pens

FEBRUARY 21, 2010

The Hell with Customer Service or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. Here is a post that I wrote from my heart: [link] It turned out this post was somewhat prophetic, as my mom passed away in May 2009. poch´s last blog.

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Men With Pens

NOVEMBER 17, 2009

jstainer ( @joel_stainer ) November 18, 2009 at 1:35 am An interesting perspective, but I’d be fine succeeding. Reply Kimmo November 18, 2009 at 3:00 am This article is so true. Reply DiscoveredJoys November 18, 2009 at 5:50 am Me? Ulrich ( @maryeulrich ) November 18, 2009 at 6:23 am “The fear-game is a sucky game.

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The Small Business Blog

DECEMBER 7, 2009

Small Business News World Round-up – 2009/12/08 by Stefan Töpfer on Dec 08, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!

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