2009 Customer Service Download Email 
LEADERASSISTANT.COM
MARCH 12, 2023
She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. Brené Brown CONNECT WITH LEXI Lexi on LinkedIn ABOUT LEXI Lexi Gunther has been an Executive Assistant and thought partner since 2009.
ProAssisting Blog
MARCH 18, 2010
GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Download our free white paper, "Defining Assistant Excellence". Share it with others.
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LEADERASSISTANT.COM
APRIL 16, 2023
Kathleen served as an adjunct faculty member at the McCallum Graduate School at Bentley University from 2009 to 2019 where she taught the Psychology of Financial Planning in the CFP program. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.
Service Untitled
MARCH 4, 2009
Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.
Service Untitled
JUNE 4, 2009
Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.
Service Untitled
MARCH 15, 2010
Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.
Service Untitled
MARCH 16, 2009
Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.
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