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Lonely? Join a Group » Make or Break Moments

Make or Break Moments

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

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Is There a Difference Between Customer Service and Customer.

Make or Break Moments

This can take any number of forms beyond the obvious such as prompt, informed attention by capable associates, the right products available when needed, etc. Susan Garvey had this to say: Actually knowing and ensuring each customer receives the type of service they want, not what we THINK they want.

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Create a Customer-Focused Social Media Strategy » Make or Break.

Make or Break Moments

Cut down the stress and frustration levels by keeping track of your User Names and passwords. Here is a lnk to the audio explanation for using the Social Media Account form. Now we move into the meat of your strategy. Create a Social Media Site Map for each of your brand images.

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

You may not like it – but bottom line – social media, in some form or fashion, is here to stay and we need to jump in this afternoon and get connected. Scroll down the Advance Search page and click the sad face and/or the “?&# and see the negative reviews and questions being asked within Twitter.

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Customers Have to Pay at Claire's

Make or Break Moments

Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old.

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Does Your Website Content Build Relationships?

Make or Break Moments

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

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Do You Fill Your Employee's Bucket? » Make or Break Moments

Make or Break Moments

During a lull in the afternoon, I mentioned the fact that they really just filled out order forms. He certainly doesn’t care about us – he never visits or calls or asks us questions or allows us to attend training. Did they recommend lens treatments like scratch protection, tinting and ultraviolet ray protection?