12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
2009 Calendars Customer Service Email 
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Marketing Drives Traffic: Sales People Make or Break the Outcome
Make or Break Moments
DECEMBER 16, 2009
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Make or Break Moments
MAY 4, 2010
Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. My session was called Create a Customer-Focused Social Media Strategy.
Put Customers Before Profits
Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.
Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?
Giving Back – Share the Benefits
Make or Break Moments
JULY 1, 2010
So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). Someone gives you a recommendation on LinkedIn and after you accept it for your profile page, you are automatically given the opportunity to do the same in return.
The Power of Collaboration
Make or Break Moments
MAY 6, 2010
Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.
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