12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
2009 Calendars Customer Service Interviewing 
Deborah Chaddock Brown Speaking Calendar
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. In order to make room for this new page I deleted the page that offered the free download of my Customer Relationship e-book 7 customer relationship lessons from classic fairy tales.
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Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
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Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
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Age of Conversation 3 Author Spotlights
Make or Break Moments
APRIL 20, 2010
Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
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Marketing with Honesty to Build Customer Relationships
Make or Break Moments
AUGUST 13, 2010
Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. Sheila led us through a series of questions which uncovered our philosophies of effective marketing and communication with our prospects and customers.
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Make or Break Moments Recognized
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Customer Service 100
100 What Do Customers Mean to You?
Make or Break Moments
AUGUST 3, 2010
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Make it Easy for Customers To Find You
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
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100 Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
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100 Being Right Doesn't Win Friends and Influence Customers
Make or Break Moments
JUNE 16, 2010
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Three Little Words for 2010
Make or Break Moments
JANUARY 1, 2010
And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up.
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100 August 7th Treasure Your Customers day
Make or Break Moments
AUGUST 7, 2010
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100 Building Customer Relationships Should be a No-Brainer
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
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Always Do Right
Make or Break Moments
MAY 24, 2010
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100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
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100 Build Customer Relationships with a Thank You
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
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Mocha Joe's Builds Customer Relationships One Cup of Coffee At a Time
Make or Break Moments
AUGUST 18, 2010
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Time for a Midmorning Gift to You
Make or Break Moments
JANUARY 19, 2010
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Kindle: The Backward Approach to Customers
Make or Break Moments
JANUARY 27, 2010
Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&# The article is about the incredible sales of the Kindle.
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100 Elite Women Around the World – Make a Difference
Make or Break Moments
APRIL 14, 2010
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I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
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100 Make or Break Moments TV – almost
Make or Break Moments
JUNE 8, 2010
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100 Be Easy to Find: Use Your Name
Make or Break Moments
JUNE 4, 2010
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100 Real Time Reviews via Mobile Devices – Are You Prepared?
Make or Break Moments
JUNE 2, 2010
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Hand Written Thank You Note – A Big Mistake
Make or Break Moments
AUGUST 17, 2010
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100 Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
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Tastes Like NOTHING
Make or Break Moments
MAY 3, 2010
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100 Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
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100 Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
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No Two Customers Are Alike » Make or Break Moments
Make or Break Moments
JANUARY 5, 2010
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Transaction or Lifelong Relationship?
Make or Break Moments
JULY 16, 2010
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Linchpin Meet Ups Connect the Globe in One Evening
Make or Break Moments
JUNE 14, 2010
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100 Employee Apathy: Who is at Fault? » Make or Break Moments
Make or Break Moments
FEBRUARY 22, 2010
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Toyota Rebuilds Trust
Make or Break Moments
FEBRUARY 8, 2010
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Share Your Story on YouTube
Make or Break Moments
JANUARY 21, 2010
In a recent edition of Advertising Age , Teressa Iezzi of Creativity Online shared the top creative picks of 2009. YouTube offers a platform to share your story – but you have to be creative if you want to capture the attention of viewers and hopefully create a message that “goes viral.&#
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100 Hundreds Give Value for FREE
Make or Break Moments
MAY 4, 2010
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100 Lebron James – Lesson in Make or Break Moments
Make or Break Moments
JULY 14, 2010
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100 Just Say YES – Guide to Building Customer Relationships
Make or Break Moments
JULY 13, 2010
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Banks Change to a Customer-Focused Message
Make or Break Moments
JANUARY 4, 2010
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Put Customers Before Profits
Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.
Customer Service 100
100 Answering Your Phone: Is it You or Memorex?
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?
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