Service Untitled

MARCH 22, 2010

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

APRIL 8, 2010

Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. If I visit your store, have sales staff available for questions when I need help. Listen to my complaints.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

JANUARY 15, 2010

The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# The shoes were so uncomfortable; she had numerous blisters on her toes, so she went back to the store to return the shoes.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Men With Pens

FEBRUARY 18, 2010

Walk new clients through your payment policy. You should make it your firm policy to have your client sign a contract outlining the work you will perform, the date it is due, how much will be paid, your terms for payment, and all other details of the project. Copyright 2006 - 2010 30 Sous Zero Inc - All Rights Reserved.

Elance 40

Elance AT&T Phones Policies 40

Men With Pens

SEPTEMBER 21, 2010

People know to look for items like “our return policy&# there, and you’ll keep more attention on your actual products and sales. We also want to note that you do have some cool stuff in the sidebar – $20 for referring a friend, gift finders, an affiliate program, a survey (clickety click!)… Say, in the footer.

Clothes 40

Clothes AT&T Gifts Email 40

Men With Pens

JULY 11, 2010

I did a survey last year and one person requested that I increase my posting to five posts a week – because the information was so useful for building her business! Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

2010 40

2010 Social Media AT&T Goals 40

Men With Pens

DECEMBER 13, 2009

Do I write routinely about Policy and Management or about Labor Relations? I agree that regardless of your degree, the time you spent getting it, the pieces of information you actually retained – whether from Survey of Science class or Philosophy 101 – mold who you are, how you think and how you approach your job.

2009 40

2009 AT&T Learning Resume 40