Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. photo credit: ugoon Possibly Related Posts: How social media affects customer service Social media is everywhere.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

AUGUST 6, 2009

In one drive-through experience, I managed to find what seemed to be the black hole of McDonald’s and get told to pull up to the exact same window I was already at. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen.

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 30, 2009

Share your short and long term strategies with your employees and let them know what the management team is working on. Consider having meetings with a couple of employees at a time where you answer questions and address concerns.

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

APRIL 6, 2010

After multiple calls to them and promises from my account manager to call me back, I’ve not heard a single word. Recently I&# ve had friendly conversations with E*Trade about some data they are missing – preventingme from completing my taxes. Yes, they were pleasant, but no, they did not help me. Will I be leaving them?

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Customer Service Etiquette Phones 2010 40

Service Untitled

AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. The Devil is Really in the Details Customers use detail management as an indicator of a service. Training is based on practice, practice, practice.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 20, 2010

The managing director of ACSI stated, “In a down economy, (consumers) say, ‘Quality is nice, but I need to get a good value for my money.’ Ann Arbor based American Customer Satisfaction Index surveyed 1000 soft drink shoppers in June and July and asked questions about different types of sodas and their value for the money.

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Customer Service 2010 Etiquette 2006 40

Service Untitled

FEBRUARY 26, 2010

Panera also provided cash bonuses for hourly workers as well as management incentives. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. Panera kept employee hours steady when other restaurants were cutting hours.

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2010 Customer Service Restaurants Etiquette 40

Service Untitled

MARCH 26, 2010

Many times owners and managers take it for granted that their staff works towards the same objectives. 3 Responses to “Customer focus development&# Banquet Manager said: Mar 28, 10 at 10:40 am I just came across your blog and enjoyed it very much. Performance Measurements : Employees have to be held accountable for their actions.

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Customer Service Training Etiquette 2010 40

Service Untitled

MAY 26, 2010

If you’re a manager, are you setting a positive example of service for your staff? He’s likely found in one of his franchise stores, working on his laptop, watching the servers create happy caffeinated moments for customers. What do you think? Have you defined your corporate mission, values and culture?

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

JUNE 14, 2010

Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service? Customers want their problems fixed now and they dont want to hear “I cant do anything and you will need to speak to my manager&#.

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Customer Service Etiquette 2010 AT&T 40

Service Untitled

OCTOBER 22, 2010

Companies that have consistent positive brand images have measured, tested, and evaluated their target audiences to help identify what areas need immediate attention, and hence have employed new methods to manage any negative perceptions. Let’s begin with the classic example of Toyota. So what do these examples teach us?

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

SEPTEMBER 8, 2010

From the top senior levels, management is obligated to show they care about employees. With those thoughts in mind, shouldn’t senior management work on motivating factors to help employees maintain their business loyalty and commitment? Let’s start with the negatives. Eliminate the unknown for employees.

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Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

APRIL 14, 2010

I was also disappointed last year when I had a problem (not my fault) with American Express; they lumped all of my accounts together, and it wasn’t until I spent hours chasing after an elusive manager that I was finally able to get all of my accounts reinstated.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

MARCH 10, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Employees should be able to voice their opinions and concerns to management without the threat of repercussions. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

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Customer Service 2010 Etiquette Policies 40

Service Untitled

FEBRUARY 19, 2010

Tom Burello, a manager in Anderson, South Carolina, who has been with Publix for ten years praises the company as being an excellent and upbeat place to work. Plastic or paper and reusable “green&# bags are readily available as well as recycling bins for paper and plastic. “The stock sharing and the retirement plan is great.&#

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

JANUARY 20, 2010

Joesph has over 20 years experience managing brands and engaging with customers. If you are looking to create brand ambassadors, I hope this post will point you in the right direction. Today’s post was written by Joesph Eitan, Founder and MD of Photo Paper Direct. No related posts to display.

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Customer Service Fax Etiquette 2010 40

Service Untitled

JUNE 11, 2010

According to Stuart Greif, vice president and general manager of global traffic and hospitality for JD Power and Associates, “Airlines generally compete based on costs and fees which is necessary to make their organizations stronger in an extremely difficult environment.

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Customer Service Travel Etiquette 2010 40

Service Untitled

MARCH 24, 2009

Very few companies do a better job at managing crowds than Disney and whenever I was in line, I was impressed with how well Disney manages the waiting process. Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Disney has perfected crowd control.

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Customer Service Etiquette 2006 Holidays 40

Service Untitled

APRIL 29, 2010

The Devil is Really in the Details Customers use detail management as an indicator of a service. Tighten your belt on Continental On Monday, Continental Airlines announced in-flight meals will now be. Delta Gets Proactive About a week ago, I received a letter from Delta. You can follow any responses to this entry through the RSS 2.0

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Customer Service Travel Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

In a recent interview with Doria Camaraza , Senior Vice President and General Manager of Fort Lauderdale Service Center for American Express, Ms. The top three companies make their employees feel like the workplace is an extension of home; being treated like members of a large family.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

JULY 15, 2009

My personal style is to talk to employees about what the problems and opportunities are before I talk to managers about the same thing. Went to the manager(s). At this point, I went to manager in chart of the department and showed him what I had come up with. In this particular situation, the manager was on board.

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Customer Service Agenda Etiquette 2006 40

Service Untitled

MARCH 2, 2010

The Service Manager, Brandi immediately greeted me at the kiosk in the center of the lobby and was able to direct me to the financial specialist who could handle my special banking needs. Up until a few weeks ago, I had never been to a Wachovia Bank, but special circumstances for an ailing relative brought me there.

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Credit Card Customer Service 2004 2008 40

Service Untitled

SEPTEMBER 9, 2010

When employees get nervous, defensive, and confused while managing customers, the lack of skills can only result in a loss of customers; thus the loss of revenue. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 12, 2010

Absolutely, but the customer was so satisfied she made a point to congratulate the store manager about the excellent and helpful store employee. Then the employee returns to stocking the shelves. Did the employee go beyond his job of stocking shelves? In a local hair salon, a regular client was in the middle of a hair highlighting.

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Customer Service Etiquette 2010 Interviewing 40

Service Untitled

SEPTEMBER 24, 2010

Could it be the Starbucks store manager deemed the store without power to be a much more dangerous place for customers than in the street seeking safer shelter? Which is safer in a major storm–being on an open street or being in a store surrounded by large plate glass windows?

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 11, 2010

By 1976, the opening of the Four Seasons in San Francisco which entered into a management contract for The Clift already defined true luxury. Every morning service, quality, and culture brand are set forward by the guest relations manager. Every department is represented in the morning meetings from housekeeping to upper management.

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Customer Service Travel Training Etiquette 40

Service Untitled

JUNE 8, 2010

Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. The author’s logical sequence keeps you interested and entertained.

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Customer Service Staples Etiquette 2010 40

Service Untitled

MARCH 12, 2010

Bob Carter, group vice president and general manager of Toyota Motor Sales, USA stated, “We launched this program to expand the focus on our customers, and thank them for their loyalty by adding value to our products.&#

Customer Service 40

Customer Service Postal Service 2010 Finance 40

Service Untitled

AUGUST 24, 2010

When you have to wait too long for your car servicing because the service manager ordered the wrong part, ask for a free oil-change the next time. You don’t have to just rollover and accept the bad service; just have the patience and extend the grace to the company allowing them to make it up to you.

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Customer Service Credit Card Travel Fax 40

Service Untitled

FEBRUARY 19, 2010

The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

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Verizon Customer Service Phones Etiquette 40

Service Untitled

SEPTEMBER 22, 2010

People2People Service QAQNA Return Customer Steve Curtin Vigilant Futures Of Interest web time clock Office Supplies Business Plan Writer Employee Recognition Reputation Defender Richard Kimball Goldman Sachs Service Untitled is proudly powered by WordPress | Theme by Valen Designs LLC | © 2006 - 2010 Service Untitled Group rss entries

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Interviewing Customer Service Credit Card Atrium 40

Service Untitled

APRIL 19, 2010

I work for TOA Technologies that offers a web-based mobile workforce management software solutions that focuses on optimizing the work flow and work order process of mobile employees to enhance the customer experience and mitigate field service inefficiencies. JenniferH, TOA Tech said: Apr 22, 10 at 2:31 pm You bring up an excellent point.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

FEBRUARY 17, 2010

Maria Palma is a professional writer and entrepreneur who spent 13+ years in the retail service industry as a salesperson and manager before venturing out on her own and starting her own businesses. Maria is an artsy kinda gal whose life motto is, “Creating a beautiful world, one person at a time.&#

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

AUGUST 26, 2010

Five years ago, I joined the service center as General Manager here. We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally. Answer: We have a service center in Greensboro, Salt Lake City, and Phoenix.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

How do you manage that when someone calls in and make people feel they are dealing with a small team and make it a personalized experience a little bit? Question: On a similar note, you obviously have a traditional call center where someone calls in and will probably not speak to the same person two calls in a row.

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Interviewing Customer Service Credit Card Promotion 40