Service Untitled
FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Understand the product or service and has a thorough working knowledge of the components.
Service Untitled
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Don’t be negative.
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Service Untitled
DECEMBER 5, 2012
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.
Service Untitled
OCTOBER 15, 2013
.” Eleven languages, 24/7 availability, and participating in social media for the sake of the company, help Dell to continue growing stronger brand relationships with customers. One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand.
Catch Friday
FEBRUARY 1, 2012
Phoned Godaddy and spoke to them in the Arizona afternoon, and was told that my site had been hacked, and the website had been deleted. I have been with Godaddy since 2005, and loved there 24 hour service and technical staff, but what the heck had happened and what kind of customer service is this? Apache/1.3.33
Virtual Moxie
JULY 6, 2010
Posted by: Karen Cleveland | July 07, 2010 at 07:29 AM Here's to independence from having to make sure there are enough customer service reps to cover the phones so I can take a gosh darn potty break! Freedom indeed!! Independence from trying to conform to a boss who doesn't communicate or appreciate me.
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