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Business Insider Feature Story on Former Celebrity Assistant Bonnie Low-Kramen

Bonnie Low Kramen

In January 1986, Bonnie Low-Kramen, who was 27 at the time and temping in Broadway box offices as she tried to carve out a career as an actor, was tipped off to a gig as the public-relations director for the Whole Theatre, a small theater in northern New Jersey. The work came with a lot of perks — like attending awards shows — and burnout.

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Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

To get this information, I spoke to Rob Siefker, Director of the Zappos Customer Loyalty Team. In part one of this four part interview, Rob talks about what he does at Zappos, how the company handles operating 24/7, what the training process is like for Zappos employees, and how the company makes the most out of cross-training its employees.