Customers Rock!

JANUARY 24, 2012

Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities. In order to consider calculating ROI, one must understand the costs involved with social media.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Andrea Kalli

AUGUST 31, 2010

Cell phone providers that currently offer this type of cell phone and service plan are Boost Mobile, Sprint, T-Mobile and Verizon. Wireless Internet access is possible with a Bluetooth enabled cell phone that has an unlimited Internet and data transfer service plan. This is done differently depending on the model of the cell phone.

Phones 100

Phones Social Media Microsoft Outlook Verizon 100