Service Untitled
NOVEMBER 10, 2010
Joe goes on forums and social media and puts out negative reviews. Depending on the products or services, call centers have to be able to adapt to their customers’ needs and forge ahead with solutions. Surveys aren’t always the best way to determine if a call center is doing a good job.
Service Untitled
JULY 7, 2010
Post Office to measure customer essential services The postal service receives no federal tax money for support; Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.
Laughing all the Way to Work
SEPTEMBER 20, 2009
I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. After the third e-mail back and forth I finally just told the person I was not interested and to please stop e-mailing me.
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