I Miss the "Mail Moment"

Small Business Labs

Mail, as we know it is a wonderful story from USA Today on the end of a great American traditional the postal service calls "the mail moment"   This moment occurs when we collect, sort and open our mail - and do so with a bit of excitement and anticipation.  They've never experienced the pre-email, pre-social media "mail moment"  But folks who grew up prior to the Internet know. I've always liked the Postal Service.

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Atlanta, Georgia: The City that Smiles

Laughing all the Way to Work

© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media.

2009 130

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Outsourcing customer support services

Service Untitled

Few companies have not been affected by the economy, and in turn are looking for the most cost efficient ways to manage different sectors of their businesses including customer support services. Another problem with outsourcing is managing the quality of services.

2010 54

Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

The Advertising Game

Laughing all the Way to Work

If I read an article from a company with good tips and things that I can use and they have their weblink attached, I will normally check out what else they have to offer and will feel more comfortable buying their product or service because they have already proven to me that they have expertise in that area. It was easy and I got the benefit of trying the service before signing up.

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