Andrea Kalli

AUGUST 31, 2010

Many cell phone owners are not aware that both cell phones and portable computers have the capability to access the Internet from anywhere using wireless Bluetooth technology. Furthermore, they may already be paying for Bluetooth wireless access in their monthly cell phone plan.

Phones 100

Phones Social Media Microsoft Outlook Verizon 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

Verizon 40

Verizon Customer Service Phones Etiquette 40