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The art of meeting customer expectations

Service Untitled

When there are poorly managed expectations and neglectful follow-up procedures, customers become confused, disappointed, and frustrated. Let us assume a customer comes into a store to purchase a smart phone. Make sure customer expectations are fully understood at the start of a purchase or project. photo credit: SimplyAbbey.

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Oh where or where is my password?

Laughing all the Way to Work

Along with our multiple work passwords, we have a password for our home computer, and if we sign up for Facebook, Twitter or any other website, we have another password to remember. I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. Works so far!

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Meetings Plus: Taking them offline

Laughing all the Way to Work

I tend to keep my scheduling sheets in chronological order and each morning I go through them to see if there is any action I need to take, i.e. follow up to ask for an agenda or see if I can start scheduling. Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca 411 Look Up 411.ca " Warning!

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The Advertising Game

Laughing all the Way to Work

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. It was easy and I got the benefit of trying the service before signing up.

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