article thumbnail

Academic Study Measures the Pandemic's Impact on Small Businesses

Small Business Labs

The Effects of the Coronavirus on Hours of Work in Small Businesses , from Yale's Tobin Center for Economic Policy, shows the pandemic's dramatic and ongoing impact on small businesses.  We're not suggesting that traditional methods (surveys, interviews, focus groups, etc.) below pre-pandemic levels. will disappear.

article thumbnail

Yahoo CEO on Local Content

Small Business Labs

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. That is part of how we operate now online.

Yahoo 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SUCCESS’ 2024 Women of Influence

Success

Edwards has provided guidance and expertise for several dominant health care systems, including HCA Healthcare and Tenet Healthcare, and works closely with executives on organizational and operational assignments, such as compliance issues, operation strategies, policy changes, capital funding, patient safety and administrative procedures.

2024 264
article thumbnail

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40
article thumbnail

When you suspect a co-worker has a substance abuse problem.

Laughing all the Way to Work

it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them." Admin in the Spotlight: Interview with Lynn Holgat. This is usually a lot of "talk" in companies.but little real support for it.

article thumbnail

Service Untitled» Blog Archive » Employee satisfaction a key to.

Service Untitled

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

article thumbnail

Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc.,