Andrea Kalli
AUGUST 31, 2010
Many cell phone owners are not aware that both cell phones and portable computers have the capability to access the Internet from anywhere using wireless Bluetooth technology. Furthermore, they may already be paying for Bluetooth wireless access in their monthly cell phone plan.
Service Untitled
JULY 21, 2011
The STELLA service independently rates customer service using such criteria as the effectiveness of navigating a site, conduct usability tests, ordering, returning, sales interactions, phone, email, and even live chat. For instance, STELLA breaks down how long it takes to reach customer service agents. Then there was the fastest hold times.
Service Untitled
SEPTEMBER 15, 2009
Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Having to repeat information to multiple agents or to the same agent. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
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