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How to Create a Powerful, Future-Proof Culture for Remote and Decentralized Teams

Allwork

If you have a customer-is-always-right policy, describe what’s required to support it. Although many companies had to make a dramatic shift in office policies since the pandemic, goLance has been a fully remote company from the start, with the infrastructure, communications, and processes in place for this environment.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

Surprise customers with a gift. Online pet supply center Chewy took gift-giving to heart. These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. At nearly any location, each employee will know stock placement, rapid checkout, return policy and more.

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Why Human Connections Are A Business Advantage In A Remote World

Allwork

Paul joined Charter Communications in 2015, and is responsible for all human resources strategies, policies, and practices for more than 101,000 employees. Zoom staff meetings every two weeks; weekly Zoom calls with team training and daily communication among account teams — all with video on.

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How We Need To Adjust To The Future Of Work – A personal interview with Bonnie Low-Kramen by Karen Mangia for Thrive Global

Bonnie Low Kramen

Oscar winner for Moonstruck, Olympia Dukakis was not only a gifted actress. She was also a gifted manager of people. The biggest gaps will be in compensation, investment in professional development training, and policies around bullying and sexual harassment. Policies around bullying and sexual harassment?—?Workplace

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. And with online reviews so common at Google and Yelp, a “best practices” policy will do more than increase customer retention. Offer sales, discounts and gifts as surprise perks.

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Fight procrastination by eliminating distractions

Ian's Messy Desk

Video clip: “Gotta get my stuff done” Procrastinators actively look for distractions, particularly ones that don’t take a lot of commitment on their part. Or, if you prefer, you can subscribe to my blog posts by e-mail. Thanks for visiting! This is post 6 of my series: Inside the Mind of a Procrastinator.

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Speaking Tips

Ian's Messy Desk

Practice your delivery in front of a mirror, or better yet, a video camera. Model the techniques of good speakers. Try out the techniques you admire in others. Like any skill, delivery must be learned. Playback the presentation and look for areas to improve.