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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. Transactional milestones are any events that move the customer through the purchasing experience.

Email 279
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4 Smart Money Moves to Plan for Financial Security

Success

A survey by Insider and Morning Consult from 2019 showed that millennials were more likely to put off buying houses, making career moves, undergoing medical procedures and even getting hitched—all because of cash-related reasons. That’s because when we delay organizing our finances, it causes us to delay a lot of other things, too.

Insiders

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Why India Is a Rising Star Among Exporting Nations

The Small Business Blog

According to the 2013 Global Manufacturing Competitiveness Index (GMCI), a survey of 550 senior manufacturing executives from around the world, India currently ranks a surprising fourth in manufacturing competitiveness, behind only China, Germany and the U.S. That’s fourth with a bullet. Small businesses in the U.S.

Suppliers 100
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The truth about the environmental paw print of dogs (and cats) — and how to reduce it

Ideas.Ted

percent of all human-made greenhouse gas emissions — more than the combined emissions from all forms of transport. In the US alone, at least 70 percent of households own pets, according to the 2020-2021 APPA National Pet Owners Survey , and many of them are dogs. Your next priority should be to eliminate non-essential purchases.

2020 19
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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

When 37-year-old neuroscientist Jill Bolte-Taylor had a massive stroke in 1996, she lost her ability to form words and move her body but also experienced what she would later describe in her TED Talk as “euphoria”. Here, she shares what has happened since her recovery and corrects common misconceptions about how brains function.

2019 139