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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Thinking Ahead

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact Thinking Ahead Posted on 01/03/2013 // 1 Comment I’m watching Steve Jobs: The Lost Interview right now — for the first time. And as I write this he is talking about how the web is going to change things. We’ll be buying things we used to buy in catalogs online instead.

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Exit Vardy.me. Enter Productivityist.com!

Productivityist

in its current iteration, I’d like to point you over to the latest Mikes on Mics episode , where Schechter gets to fulfill another dream interview as we talk to Marina Arnaout of Steam Whistle Brewing (the brewery that makes his favourite pilsner). Before I close out the last post on Vardy.me Photo credit: Tharrin (CC BY 2.0)

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20+ Candidate Experience Statistics That Recruiters Need to Look into ASAP

Recruit CRM

In the age of social platforms, sharing an opinion has become easier than ever. A simple social media post or a review can showcase your organization’s culture. Candidates will be looking at your website, LinkedIn page, reviews, and social media before submitting their application and resume.

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions. When the FAQ and forums are not enough to help her customers, Elizabeth also has a Help Desk. But not “personal.&#

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Why Downtime Leads to More Time

Productivityist

Here’s how I set myself up for this downtime: I wrote several guest posts and took part in several interviews ahead of time. I disconnected from the online world and better connected with my own manifesto and my own to-do list. I pushed aside a lot and forged ahead in others. Photo credit: Matt Reinbold (CC BY 2.0)

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The Gradual Death of Eventualism

Productivityist

I’ve interviewed the likes of David Allen (in an epic interview split into two parts here and here ), Seth Godin , Gretchen Rubin , Scott Belsky (another one split up here and here ), Leo Babauta (twice! And I also gained a whole lot more positives from Eventualism than negatives. – both here and here ) and a slew of others.

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