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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. Transactional milestones are any events that move the customer through the purchasing experience.

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Your Top Job Candidate Is Probably A Liar

Allwork

“Good, fundamental interviewing skills,” Cosgrove said, “are the easiest way to identify when someone hasn’t before truthful about their experience.” She emphasized that it’s possible to spot falsities even during phone screenings.

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Tweets Not All Sweet on Black Friday

Customers Rock!

The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items. I was going to go nuts buying lots of stuff on the website, but it’s been down all day – lots of angry comments on their facebook. · Why doesn’t the website work!!!!

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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‘Social listening’ can help businesses become more effective

Service Untitled

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 In 2011, over 72.6

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Finding a real person when contacting customer service

Service Untitled

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Please don’t hang up.&#