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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

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Customer Service Verizon Staples Phones 40
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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

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Verizon Customer Service Phones Etiquette 40
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