Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. This is the final part of the interview with Doria.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And it ebbs and flows in the call centers so it’s up and down a little bit from that but that’s our goal. We used to do that.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Admin in the Spotlight: Interview with Lynn Holgat. ▼ August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

Everyone up here calls him Obama and our Prime Minister is called Harper. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

DECEMBER 5, 2009

INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

FEBRUARY 21, 2009

If a conference comes up and they are looking for someone to do the registration, we can step in and do that or we can organize it from start to finish. Who better than the admins to come up with something that works. Admin in the Spotlight: Interview with Lynn Holgat. February 22, 2009 Patricia Robb said. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 29, 2009

When an opportunity came up, I went for it. Working is something we all have to do, but when it loses our interest, it makes it pretty hard to get up in the morning and make the commute in. Polish up the ol resume It is all right to send your resume out and see what kind of response you get. Job satisfaction is important.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

MARCH 20, 2010

It works well when it is a co-worker who sits closest to you, but depending on how your office is set up that might not be possible. She had to set up an away voicemail message and fortunately had kept a script of what her away message usually said, She worked for a doctor so it was important that the proper referral numbers were given.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 5, 2010

He will have a quick conversation with a staff member and set up a meeting, but not tell me anything about it. laughs* I had one boss who was absolutely forbidden to schedule his own appointments because he would foul up his calendar so badly. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" Admin in the Spotlight: Interview with Lynn Holgat.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! When you know you’re ready to leave, it can be hard to put up with those everyday irritations.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

OCTOBER 31, 2009

He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. Come up with a plan on how you are going to improve in the areas you identified as needing improvement. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 31, 2009

© Copyright Patricia Robb 2010 31 January, 2009 Housecleaning in Word 2007: Customizing your Dictionary Something you should do every once in awhile is to clean up your dictionary in Word. I have the software at home, but havent gotten the gumption up to load it yet. Admin in the Spotlight: Interview with Lynn Holgat.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. She was a smart kid and picked up the tasks assigned to her very quickly. I have seen admin assistants climb up the corporate ladder just that way.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 13, 2010

I take the bus to work and I often see people getting on a busy bus and then going through their backpack or purse looking for their bus tickets and holding up the line. I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. no tickets.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

Another time I was trying to find a full-serve gas station to fill up, but there was nothing to be found. It was expensive,but when I brought it home I had to do all the work to get it up and running. He loved it and I believe ended up doing his job better because of it. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 4, 2009

And always checking up on you. Make the interview count and ask the right questions. Ask yourself what things really matter to you and ask questions to bring those things up in the interview. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca 411 Look Up 411.ca Did you do this?

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 10, 2010

Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 21, 2009

The next time a new challenge or opportunity comes up at work, pay attention to what you tell yourself -- are you being positive or negative? Once you start doubting yourself, it is hard to bring yourself back up. I recently was at a friend’s place and her husband has an elaborate train set. " Warning!

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

MARCH 1, 2009

at the bottom and moved the My Favourites up so it would be convenient for your use. I have also combined all the tutorials, training and other education-related links under the title Training. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca 411 Look Up 411.ca " Warning!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. The video is after the jump.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

FEBRUARY 13, 2010

If I am told that I should have it in the next few weeks, or can expect to receive it in a couple of months, that doesn’t really help me with my follow up as it is not a definite date. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 15, 2010

The topic was on personal branding and they were making recommendations to executives on how to polish up their image. I can even make reminders to him for his personal events (green) like lunch with a friend or picking up dry cleaning. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca " Warning!

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 28, 2010

What a blast the last two weeks have been, but I dont think I could have taken any more late nights staying up to watch the Olympics in Eastern Standard Time. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

SEPTEMBER 23, 2010

In the real estate business, we frequently partner up with other businesses. It’s an interesting method of keeping up with the daily news and attracting search engines. On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser. After all, aren’t you profiting from that too?

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Laughing all the Way to Work

MAY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

FEBRUARY 7, 2010

A good tip if you flub up your voicemail is to press # and it should give you prompts to get out of it. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca " Warning!

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

APRIL 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► March (2) Admin Buddies Are you prepared?

Time Zones 100

Time Zones IAAP AT&T 2010 100