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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Service Untitled» Blog Archive » NJ toll road collectors lack.

Service Untitled

Curious as I was since reading this, and since journalism and real estate both encompass miles of traveling, I intentionally stopped at various different toll booths along the Florida Turnpike yesterday and today and conducted a quick survey among the toll collectors.

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Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. Next year’s surveys should be even more interesting.

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Service Untitled» Blog Archive » Ranking customer service for airlines

Service Untitled

Most airlines operate on the same air routes, and every day packed planes travel the same routes, so is rating arrival times and customer service just splitting hairs? For those of us who have to travel to the busiest destinations, on-time records seem nothing more than myths.

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Service Untitled» Blog Archive » Credit cards offer extra customer.

Service Untitled

The downside of the card is the $395 annual fee, but traveling and using the American, Delta, and Continental airport lounges as part of the services provided far out weighs the expense of the annual fee. The downside of the Platinum card centers around the travel and concierge services.

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

Where other companies have decided to cut back and charge passengers to use blankets and pillows while flying, Jet Blue, in the quest to become America’s Favorite Airlines, boasts their Customer Bill of Rights aimed at &# bringing humanity back to air travel.&# Jet Blue’s promise of “Happy Jetting&# may indeed be a reality.

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Service Untitled» Blog Archive » Customer complaints to be.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer complaints to be addressed by airlines Cheryl April 29, 2010 Angry Customers , Customer Service 1 Comment New travel regulations formulated by the Department of Transportation become effective tomorrow on April 29th and will help US airlines better serve travelers.