Etiquette Interviewing Promotion UPS 
Musings of a High-Level Executive Assistant
AUGUST 15, 2012
My question is regarding social etiquette: I recently started working in a very small company that is very successful; I attribute this to the fact that we hire only the best (we have people from Google, Facebook, Yahoo, etc.). They are slow to respond/follow up," with their face in a scrunched up expression. She's really nice.
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
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Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Divided up by divisions?
Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And it ebbs and flows in the call centers so it’s up and down a little bit from that but that’s our goal. We used to do that.
Eat Your Career
AUGUST 9, 2010
Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! When you know you’re ready to leave, it can be hard to put up with those everyday irritations.
Laughing all the Way to Work
JANUARY 31, 2010
No, its not e-cards (I am not a fan of e-cards as one more e-mail cluttering up my Inbox is not a welcome thing), but these are actual hard copy cards that you can customize and send out with your own special message. I dont often promote any businesses from my blog, but I thought this one was worth talking about. " Warning!
Service Untitled
AUGUST 12, 2010
If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Excellent customer service promotes construction business Gone are the days when construction companies had so much.
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