Etiquette Interviewing Promotion Training 
Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
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Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. I interviewed Tony a couple years ago and we were very high level, and I had requests for the nitty-gritty. Not right now.
Service Untitled
MARCH 10, 2010
The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. The video is after the jump. Louis market.
Eat Your Career
AUGUST 9, 2010
Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview.
Service Untitled
SEPTEMBER 27, 2010
It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Automated answering system to promote customer service Do you want to act like a “big&# business?
Service Untitled
AUGUST 12, 2010
If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Excellent customer service promotes construction business Gone are the days when construction companies had so much.
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