Etiquette Interviewing Process Survey 
Service Untitled
APRIL 19, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer satisfaction surveys Cheryl April 19, 2010 Behind the Scenes , Customer Satisfaction , Customer Service , Surveys 3 Comments I used to dabble in some online survey groups to gain experience in identifying customer satisfaction criteria.
Service Untitled
AUGUST 27, 2010
Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. So how does a company become process-focused? Companies need a mission statement so they can identify their key processes.
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Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Social media is one of them and written commentary surveys are another listening post from each transaction. Lauderdale, we have a small Service Recovery Team that contacts customers who rate us as “poor” in written surveys. This is the final part of the interview with Doria.
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
FEBRUARY 17, 2009
Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. It is now simple for the company to do a survey every other week If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly.
Service Untitled
AUGUST 12, 2010
Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customer retention strategies are an ongoing process. Are they friendly? Do they thank you?
Service Untitled
AUGUST 31, 2009
One thing I noticed after I ordered something I didn’t actually need was that Amazon has what is probably the simplest return process I’ve ever seen from any online company. Here’s the said process as I experienced it: Login to Amazon. Locate the order that contains the item you want to return.
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