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Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Consider using social media the same way. Remember train, train, train.

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Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management. Senior managers have to be involved, instead of just delegating training to lower-level managers. First, each company has to prepare.