Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. They’re still mentors. Interview with Rob Siefker of Zappos – Part 2 of 4 This is the second of a four part interview with.
Service Untitled
JUNE 30, 2010
You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Consider using social media the same way. Remember train, train, train.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
AUGUST 27, 2010
It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management. Senior managers have to be involved, instead of just delegating training to lower-level managers. First, each company has to prepare.
Laughing all the Way to Work
MAY 10, 2009
If a more experienced assistant comes alongside you and provides mentoring - dont refuse it. Admin in the Spotlight: Interview with Lynn Holgat. So if you want to get your foot in the door as an admin, there is no shame in that and it will be valuable training for whatever career you ultimately choose. Oh where or where is my password?
On The Job
SEPTEMBER 9, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, September 9, 2009 Feelings mixed about recent college hires In the last year there has been a noticeable shift in the mood regarding recent college graduates. He said he got an earful.
Expert insights. Personalized for you.
40 
Let's personalize your content