Etiquette Examples Phones Survey 
Service Untitled
SEPTEMBER 15, 2009
Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Service Untitled
MAY 12, 2010
In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Use customer service surveys.
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Service Untitled
OCTOBER 6, 2010
Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. Here are a few examples: Membership programs provides special incentives. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it? So how do you go about having one?
Service Untitled
FEBRUARY 12, 2010
Take the example of an employee stocking the shelves at a local hardware store. The client had very long hair; the foils were almost all applied, and her cell phone rang. The delivery of services should not be restricted by job title. A customer comes in and asks the employee where she can find door handles.
Service Untitled
FEBRUARY 19, 2010
Let’s take the example of waiting in a Verizon store for the next available agent. The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.
Service Untitled
FEBRUARY 17, 2010
For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.
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